At So Hair Collection, we understand how important your hair is to your confidence and self-expression. That's why we've put together answers to some of the most common questions we receive about hair care and maintenance.

FAQs

What is the difference between raw hair and virgin hair?

Raw hair is collected directly from a single donor, without any processing or chemical treatment. It is in its purest form and often comes with natural textures, such as straight, wavy, or curly, and can be customized to suit your needs.
Virgin hair, on the other hand, refers to hair that has not been chemically treated. It’s often collected from multiple donors but is still in its natural state.

How can 613 blonde hair be lightened but still remain virgin?

613 blonde hair is often lightened to a pale blonde shade, but it’s still considered virgin because it hasn’t been dyed or chemically altered in any other way. Here's how:

Lightening the hair means using a process to make the hair lighter without changing its natural texture or structure. Traditional bleaching usually involves stronger chemicals that can damage the hair. However, 613 blonde hair is lightened using a gentler process, which doesn’t harm or change the natural quality of the hair.

Why is it still virgin?
The lightening process used for 613 blonde hair doesn’t involve permanent dyes or harsh chemicals—it just lifts the hair to a light blonde color. As a result, the hair stays in its natural, healthy state and remains virgin.

What does this mean for you?
With virgin 613 blonde hair, It’s still the same strong, healthy hair that hasn’t been over-processed or damaged.

What makes So Hair Collection unique?

So Hair Collection is known for providing thick, full texture hair with a natural shine. With hair that is highly durable and versatile, with excellent curl retention and minimal tangling. The hair’s cuticles remain intact and aligned, ensuring longevity and a smooth, soft feel. Our raw and virgin wigs and bundles are ethically sourced and come in a variety of lengths and textures.

How long does So Hair Collection last?

With proper care, our raw and virgin hair can last a minimum of 2 to 5 years; much longer with proper care. The longevity of the hair depends on how well it is maintained. We recommend using sulfate-free shampoos, deep conditioning regularly, and protecting your hair while sleeping (e.g., using a satin scarf or pillowcase).

How do I care for my So Hair Collection bundles or wig?

To keep your hair looking beautiful:

  • Wash gently: Use a sulfate-free shampoo and conditioner.
  • Avoid excessive heat: If styling with heat, use a heat protectant to prevent damage.
  • Detangle carefully: Use a wide-tooth comb or fingers to detangle, especially when wet.
  • Moisturise: Deep condition regularly to keep the hair soft and hydrated.

Can I colour or dye the hair?

Yes! Our virgin & raw hair is suitable for colouring. However, we recommend seeking professional help if you’re not experienced with Colouring hair. Keep in mind that colouring may alter the texture or natural shine, so always perform a patch test first.

Are your wigs pre-plucked and ready to wear?

Yes, all of our wigs come pre-plucked so they’re ready to wear straight out of the box. However feel free to personalise for a perfect fit. We’d advise seeking professional assistance.

What is your return policy?

Due to hygiene reasons, all products are non-refundable unless there is a fault with the product or if we’ve made an error in your order. Should there be any issues with your items upon arrival, we're more than happy to assist and find a solution. In some occasions we are able to provide returns/refunds, this is dependant on our discretion. We have a 14-day return policy, which means you have 14 days from date of delivery to request a return.

How long will shipping take?

Shipping times vary based on location. Orders within the:

UK Shipping
UK typically arrive within 2-4 working days with Standard shipping or 1-2 working days with our Fast Priority Shipping.

EU & International Shipping
Europe: 2-11 working days.
Rest of World: 3-17 working days.

All orders are dispatched via EvriDPD or DHL for fast, reliable and secure shipping.

Important Information

  • Pre-Order Season: Please note, delivery may take 14-20 working days during pre-order periods.
  • Buy Now Pay Later Orders: Please allow an additional 7 working days for processing when using platforms like Clearpay or Klarna.